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FAQ

 

Where are you located?

That Crazy Place are located at Ravenswood, just outside of Bendigo in Victoria, Australia

Can I come visit your shop?

No, we have no set opening times but you can collect items from our warehouse in Ravenswood with pre-arrangement only.

Can I pick up my item?

Absolutely. When processing your order through the shopping cart, select 'Pick up'. After we receive your order we will then email you to confirm it's ready for collection. 

Can I pay on Pick up?

Definitely. Just select 'Pay in Cash on Pick up' when placing your order. 

Can I pay by EFTPOS or Credit Card on pick up?

No, but you can prepay via the website, or pay in Cash

Do I need a Paypal Account to pay?

No. You can use the Paypal checkout system without having a Paypal account. 

Can I try on a clothing item or costume?

Unfortunately at this stage we no longer have change room facilities.

I live overseas - can you ship the item to me?

Absolutely. We ship to anywhere on the globe including the UK, US, Canada, Russia, New Zealand, Iceland, Germany, France and even Greenland!

Are all of your items in stock?

Items that are sold out are marked as such however we try very hard to keep stock in at all times. Some of our costume items are stored in warehouses in Sydney and Melbourne - you are still able to collect these items however we may need a day or two to have them moved from the warehouse. The charges for this are NOT passed on to you - freight is still free for pick ups. 

Is GST included?

Yes. All prices include GST and a Tax Invoice is available. 

I haven't received my item yet - what do I do?

Contact us to let us know! You can email us at email@crazyplace.com.au and we'll track down your item as soon as possible. 

Something is wrong with my order - what do I do?

Again, contact us as soon as possible - we would appreciate the opportunity to rectify the situation. 

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