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Shipping Tips and Tricks

At That Crazy Place we’re very proud of our shipping process. We’ve worked hard to develop a system, have an awesome dispatch team and have fostered some great relationships with various carriers to ship your orders to anywhere in Australia, and across the world. Even Kazakhstan. Seriously! They love us there!! We work extremely hard to ship all items, everyday.
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Orders placed with That Crazy Place and paid for prior to 1pm are shipped the same working day.

Items purchased after 1pm or during the weekend or a Public Holiday are processed the next working day.

If there is going to be any delay with the shipping of your items, we will contact you so please provide correct contact details.

Based on our experience, we have put together our best rules to help you receive your order asap! We believe that once you have paid for an item, it is yours and needs to be with you as soon as possible.

 

Our Top Shipping Tips:

 

1. Use Express Post

 

2. 99% of our items require a signature on delivery so please have your item shipped to an address where you or someone can sign for your item, to prevent the item being returned to the Post Office or our courier depots.

 

3. Please ensure the address you have your item shipped to is correct. Sounds simple but we have difficulty in shipping items to addresses that don’t include street names, street numbers or suburbs.

 

4. Use Express Post

 

5. If you are shipping to a work or business address, please include the name of the business in your address.

This helps our couriers or the postie find you, and reduces the chance that they give up and return the item to us.

 

6. Use Express Post. 

One of our greatest disappintments is when items are not received on time and our customer has not used express post. If you need your item by a certain date, please, please use Express Post. 

Why?

We ship using a variety of couriers and Australia Post and are relying on their service – once it leaves our doors we have no control over the speed of delivery.

Until the Star Trek Beaming Technology is available, Express Post is the next fastest option!

 

7. If we have shipped your item and it is returned to us (eg incorrect address, undeliverable, unclaimed, no business name etc) we will contact you. We will reship your item, but we will request that you pay for the additional shipping. If you would prefer a refund, we can arrange this, however will not refund any postage amount that we used to ship the item to you and will deduct this from your refund. Eg if it cost us $8 to ship the item to you, we will provide a refund of the total Purchase Price less the $8. Please note that we are charged by our carriers for items that are returned and have no option but to pass this cost on and deduct this from any refund so please, use correct shipping details.

 

8. International Customers – please note any duty or charges imposed by your government are your responsibility. As we have no control over the laws in your country, we are unable to pay these for you.

 

We reserve the right to change your postage option depending on your area and our courier’s service. Eg Instead of shipping with Australia Post we may use Couriers Please as they may offer a faster service to your area. We will not change your postage to a slower service.

 

Our Free Shipping within Australia service is for standard shipping only, within Australia (excluding Norfolk Island)

If you have any questions regarding our shipping policies, please contact us.

 

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